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Return Policy

Refund Policy

Our goal is to ensure consumers are happy with our products and service. We offer a money back guarantee or replacement of equal or lesser value on products purchased through the Aunt Jackie's Curls & Coils website. A refund or replacement may be requested within 30 days from the date of purchase and will be administered based on the original form of payment. Please allow up to 14 business days for refunds to process and post through your banking institution or credit card issuer. Replacement orders are shipped as quickly as possible and are sent via standard delivery. At this time, website sales, refunds, and replacement shipments are limited to the domestic United States.

Refund or replacement guidelines

We are continually working to improve our products and service and your feedback is important. Should you have a refund or replacement need for items purchased via the Aunt Jackie's Curls & Coils website, please email your name, order number, telephone number, and reason for your request to orders@auntjackiescurlsandcoils.com. You may also reach our Consumer Care Department between 9:00am - 5:00pm (eastern) at (855) 642-8889.

Damage policy

We take care in assembling your order and rely on multiple carriers to deliver it successfully. Unfortunately, there is always the potential that an item may be damaged in transit. Should your order arrive in unusable condition, please refer to the refund or replacement guidelines above. Your satisfaction is our goal, and we welcome your feedback.

Purchases made through other websites or retailers

We appreciate your patronage of our retail partners. For purchases made outside of the Aunt Jackie's Curls & Coils website, either online or at a store, you must contact the seller for returns, refunds, or replacements.

 

Last Updated: March 2023

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